We don't want customers to feel trapped in a subscription.
We do not offer a free trial. Instead, your first paid subscription is backed by a 30-day money-back guarantee.
You can also cancel your subscription at any time.
1Our 30-Day Money-Back Guarantee
If Localblend isn't right for you, you may request a full refund within 30 days of your first subscription payment.
The guarantee applies only to your first paid subscription purchase with Localblend.
To request a refund, contact:
within 30 days of the date your initial subscription payment was successfully processed. If you are signed in, you can also ask for a person in Help.
If your request is eligible, we will refund the subscription amount paid for that initial purchase to the original payment method.
You do not need to continue using the Service until the end of the 30-day period before requesting a refund.
2What the Guarantee Covers
Unless we expressly state otherwise at the time of purchase:
- the guarantee applies only to your first paid subscription purchase;
- the 30-day period begins on the date your initial subscription payment is successfully processed;
- the guarantee covers the subscription fee paid for that initial purchase, including any per-location charges that were part of it;
- the guarantee does not cover top-up bundles, which are not refundable once used;
- cancelling your subscription does not automatically create a refund request;
- you must request the refund within the 30-day period; and
- subscription renewals do not start a new 30-day money-back guarantee period.
If you request and receive a refund under the guarantee, we may cancel your paid subscription and remove access to paid features when the refund is processed.
3Renewals
Subscription renewals are not covered by a new 30-day money-back guarantee.
After the initial 30-day guarantee period has ended, recurring subscription payments are generally non-refundable where you simply change your mind, stop using the Service, or forget to cancel before renewal.
You can prevent future renewal charges by cancelling your subscription before your next billing date.
This does not affect any refund, remedy or other right you may have under applicable law.
4Preventing Abuse
The 30-day money-back guarantee is intended to allow genuine new customers to evaluate whether Localblend is suitable for them.
We may decline a guarantee request where we reasonably determine that the guarantee is being abused.
Examples may include:
- creating multiple accounts for the purpose of repeatedly obtaining introductory refunds;
- repeatedly subscribing and requesting refunds using different accounts, businesses or payment methods to circumvent the one-time nature of the guarantee; or
- otherwise attempting to misuse the guarantee in a way that is inconsistent with its intended purpose.
We will not rely on this section to avoid providing a refund, remedy or other right you are legally entitled to receive.
5Cancelling Your Subscription
You can cancel your subscription at any time from Plan & billing in your account, using Cancel plan.
If you cannot access your account or need help cancelling, contact:
Only an account owner or another person authorised to manage billing may cancel a subscription on behalf of an organisation.
Cancelling your subscription does not automatically request a refund under the 30-day money-back guarantee.
If you want a refund under the guarantee, you must separately request one within the applicable 30-day period.
6What Happens When You Cancel
Cancelling stops your subscription from renewing at the end of your current billing period.
Unless:
- you request and receive a refund under the 30-day money-back guarantee;
- you are otherwise entitled to a refund or immediate termination under applicable law; or
- we expressly tell you otherwise,
you may continue using paid features until the end of the billing period you have already paid for.
After that period ends:
- your account loses access to the application until you choose a plan again, and your information is kept so you can pick up where you left off;
- if you are an agency, the client workspaces you managed become read-only for their owners until they take out their own plan or an agency manages them again; and
- any credit left on your account stays there and is used if you subscribe again.
You will not be charged for another subscription period after cancellation takes effect.
7Refunds Outside the 30-Day Guarantee
The expiry of the 30-day money-back guarantee does not mean that refunds are unavailable in every circumstance.
Contact [email protected] if:
- you were charged after you had correctly cancelled your subscription;
- you were charged more than once for the same subscription period;
- you believe a payment was processed in error;
- a significant failure of the Service prevented you from reasonably using what you paid for;
- you believe you are entitled to a refund or other remedy under applicable law; or
- there is another reasonable basis for requesting a refund.
We will assess reasonable refund requests in good faith based on the circumstances.
Providing a discretionary refund in one situation does not require us to provide the same refund in different circumstances.
8Australian Consumer Law
Our 30-day money-back guarantee is an additional benefit we voluntarily provide to customers.
It does not replace or limit any rights you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
Nothing in this Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
If you are legally entitled to a refund or another remedy, the expiry of the 30-day guarantee does not affect that entitlement.
9Your Data After a Refund or Cancellation
Before closing your account, you should export any information you want to keep where export functionality is available.
If we issue a full refund under the 30-day money-back guarantee, your paid subscription may end when the refund is processed.
After your subscription ends, we keep your information so you can return, unless you ask us to delete it. When you ask us to delete your account:
- your Customer Content is deleted from our active systems within 30 days of your request;
- residual copies may remain in protected backups until normal backup rotation removes them; and
- invoices and payment records are kept for as long as the law requires.
Our deletion and retention practices are described in our Privacy Policy.
Once information has been permanently deleted, we may not be able to recover it.
10Plan Changes
If you upgrade or downgrade your subscription, any immediate charge, credit or future billing adjustment will be shown to you during the plan-change process.
When you change plans, the difference for the rest of your current billing period is charged or credited straight away. When you add or remove locations, the difference for the rest of the period is charged or credited on your next invoice.
Changing subscription plans does not restart or extend the original 30-day money-back guarantee period unless we expressly tell you otherwise.
11Failed Payments
If a recurring payment fails, we may retry the payment and contact you to update your payment method.
We may restrict paid features if an amount remains unpaid after reasonable notice.
We will not intentionally continue charging a subscription after it has been successfully cancelled.
12How Refunds Are Paid
Approved refunds will ordinarily be returned to the original payment method used for the purchase.
Your bank, card issuer or payment provider may take additional time to make the refunded amount available after we process it.
We do not control those processing times.
13Questions
Questions about cancellations, billing, the 30-day money-back guarantee or refunds can be sent to:
Localblend
ABN 64 609 878 035
[email protected]
localblend.io
Effective 10 October 2026.