Review request software
Ask every customer for a Google review at the right moment by email, with an automatic follow-up, and send them all to one branded page. Everyone gets the same public link, so you stay within Google's rules.
Last updated September 2026
Localblend is review request software for local businesses and agencies. It sends review requests by email after a customer interaction (and by SMS for agencies, through their own Twilio account), follows up automatically if there's no response, and routes everyone to a branded review page that leads to your public Google review link. You import customers by CSV or add them by hand, set the timing once, and it runs.
How it works
Import or add your customers
Upload a CSV from your booking or POS system, or add customers by hand as they come through.
Set the timing once
Choose how long after the visit to send, and Localblend sends the request automatically, so you don't have to remember.
Automatic follow-up
If a customer doesn't respond, Localblend sends one polite follow-up a few days later, then stops.
Every request lands on your branded page
Email, QR codes and short links all lead to a review page in your brand that sends the customer to your public Google review link.
What you get
Branded email requests
A branded email sent on the schedule you set, from your business, to the customers you choose. Agencies can also send by SMS through their own Twilio account.
More requests seen means more reviews left.
Automatic follow-ups
One well-timed follow-up brings back many of the customers who meant to leave a review and forgot, without nagging them.
Higher response rate, no extra work.
QR codes and short links
Print a QR for the counter or add a short link to an invoice; every route ends on the same branded page.
Collect reviews in the room, not just by email.
Google-compliant by design
Every customer sees the same public review path regardless of how they feel. There's no gating and no filtering.
Grow reviews without risking your profile.
Quick answers
What is review request software?
Review request software automatically asks your customers to leave a review after they buy or visit. Localblend sends the request by email, follows up if there's no response, and links the customer to your public Google review page.
How does Localblend send review requests?
By email, and by SMS for agencies sending through their own Twilio account. You import customers from a CSV or add them manually, choose how long after the interaction to send, and Localblend sends the request and one automatic follow-up.
Is asking customers for reviews allowed?
Yes. Asking every customer for an honest review is fine under Google's policy. What isn't allowed is gating, which means only asking the customers you expect to be happy. Localblend shows the same public Google path to everyone.
What isn't supported yet
- Requests are sent by email. SMS is available to agencies through their own Twilio account; for individual businesses it's on the roadmap.
- Review requests always point customers to your public Google review page. Monitoring covers Google, TripAdvisor and Yelp.
Localblend never gates review requests by predicted rating, never routes unhappy customers away from Google, and never offers incentives for reviews. Every customer is asked the same way and sees the same public Google review path.
FAQ
Can I send review requests by SMS as well as email?
Agencies can, through their own Twilio account, so texts are billed at cost by their provider. For individual businesses, requests go out by email with an automatic follow-up, and QR codes cover in-person visits; SMS for businesses is on the roadmap.
Can I import my customer list?
Yes. Import a CSV from your booking or POS system, or add customers manually. Localblend sends the request on the timing you set.
Will asking for reviews get me in trouble with Google?
No. Asking every customer for an honest review is allowed. Gating (only asking happy customers) is not, and Localblend doesn't do it. Everyone gets the same public path. The only exceptions are opt-outs: customers who unsubscribe from your emails aren't emailed again, and customers who reply STOP aren't texted again.
Does this work for more than one location?
Yes. Each location has its own requests, branded page and reporting, managed from one account.
Ready to get more reviews?
Start today. Every plan comes with a 30-day money-back guarantee.
30-day money-back guarantee · Cancel anytime · Free tools, no signup